AI consultant for a vitamin catalogue
Customers needed clear explanations of the catalogue, usage guidance and differences between products. The team wanted to automate repetitive consultations without turning the system into a source of diagnoses or personalized medical advice.
Anonymized client projectThe brand and interface are withheld. This reconstruction shows the implemented workflow without customer data or medical claims.
Constraints
- Answers must use approved brand descriptions and source material only.
- The system must not diagnose conditions or replace a medical professional.
- Uncertain, sensitive or individual questions must be transferred to a person.
- Knowledge-base updates need versioning and review.
Solution
- A structured knowledge base organized by products, ingredients, use cases and boundaries.
- Retrieval of relevant source context before every generated answer.
- A dialogue flow that asks clarifying questions and stays inside approved boundaries.
- Human escalation with the conversation context and a recorded escalation reason.
What was delivered
- The assistant explains the catalogue and usage information from controlled sources.
- The team can inspect source context, answer boundaries and escalation reasons.
- The architecture supports knowledge updates without rebuilding the full conversation flow.